Privacy Policy — jitacee

Section 01

Data We Collect

When you register and use jitacee, we collect certain categories of personal data in order to provide our services, verify your identity, process your transactions, and comply with applicable legal obligations. We collect only what is reasonably necessary for these purposes.

The categories of personal data we may collect include the following:

We do not knowingly collect personal data from individuals under the age of 18. If we become aware that a minor has submitted personal data to jitacee, we will promptly delete that data and close the associated account.

Section 02

How We Use Your Data

jitacee processes your personal data only where we have a lawful basis for doing so. The primary purposes for which we use your data are described below:

• Account creation and management: To register your player account, verify your identity, and maintain your account profile on jitacee.
• Transaction processing: To process deposits and withdrawals via bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, City Bank, and BRAC Bank, and to maintain accurate financial records in Bangladeshi Taka (৳).
• Platform delivery: To provide access to casino games, sports betting markets, crash games, live dealer tables, and all other jitacee services.
• Customer support: To respond to your enquiries, resolve disputes, process complaints, and communicate with you about your account.
• Security and fraud prevention: To detect, investigate, and prevent fraudulent activity, money laundering, multi-accounting, and other prohibited behaviour on the platform.
• Legal compliance: To meet our obligations under applicable laws and to respond to lawful requests from regulatory or law enforcement authorities.
• Responsible gaming: To monitor player behaviour for signs of problem gambling and to enforce self-exclusion, deposit limit, and cool-off settings you have activated on your account.
• Platform improvement: To analyse aggregated usage data (in anonymised form) for the purpose of improving the jitacee user experience, game selection, and technical performance.

jitacee will not use your personal data for purposes that are incompatible with those listed above without first obtaining your explicit consent. Where we rely on your consent as the legal basis for processing, you may withdraw that consent at any time by contacting support@jitacee.

Section 03

Cookies & Tracking

jitacee uses cookies and similar tracking technologies to operate the platform efficiently, remember your session preferences, and analyse how players use our website. A cookie is a small text file stored on your device by your web browser when you visit a website.

We use the following categories of cookies on jitacee:

• Strictly necessary cookies: These are essential for the jitacee platform to function. They manage your login session, maintain your account state, and ensure secure navigation between pages. These cookies cannot be disabled.
• Performance and analytics cookies: These cookies collect anonymised information about how visitors use jitacee — such as which pages are visited most frequently and how long sessions last. This data helps us improve platform performance.
• Functionality cookies: These remember your preferences such as language settings, display options, and game lobby filters, so you do not need to reconfigure them on each visit.
• Game provider cookies: Some games on jitacee are delivered by third-party studios such as Pragmatic Play, Evolution Gaming, Habanero, and Spribe. These providers may set their own session cookies strictly for game functionality. jitacee does not control these cookies.

We do not use cookies for cross-site advertising, behavioural profiling, or the sale of your browsing data to third-party advertising networks. jitacee's cookie usage is limited to the operational and analytical categories described above.

Section 04

Data Sharing & Third Parties

jitacee does not sell or rent your personal data to any third party. We share your data only in limited, clearly defined circumstances and always with appropriate safeguards in place.

• Payment processors: To complete your deposit and withdrawal transactions, we share the minimum necessary financial data with your chosen payment provider (e.g., bKash, Nagad, Rocket, Upay, or your selected bank). These providers process your data under their own privacy policies and security standards.
• Game software providers: When you play a game on jitacee, technical session data (such as a player ID and game round results) is exchanged with the relevant game studio (e.g., Pragmatic Play, Evolution Gaming, Microgaming, Ezugi, Spribe). No personally identifiable information such as your name or NID is shared with game providers.
• Identity verification services: To fulfil our KYC obligations, we may engage a third-party identity verification provider to cross-check the documents you submit. Such providers are contractually bound to process your data solely for verification purposes.
• Fraud prevention and security: We may share data with anti-fraud and cybersecurity service providers to detect and investigate suspicious activity on the platform.
• Legal and regulatory authorities: We may disclose your personal data to law enforcement, courts, or regulatory bodies when required to do so by applicable law, court order, or in connection with the prevention of serious crime.

All third-party service providers engaged by jitacee are required to implement appropriate technical and organisational measures to protect your data and to process it only in accordance with our documented instructions.

Section 05

Data Security

jitacee takes the security of your personal data seriously. We implement a range of technical and organisational measures designed to protect your information against unauthorised access, accidental loss, destruction, or disclosure.

• SSL/TLS encryption: All data transmitted between your device and jitacee is encrypted using SSL/TLS protocols. Look for the padlock icon in your browser's address bar to confirm the connection is secure.
• Secure server infrastructure: Personal data is stored on servers that are protected by firewalls, intrusion detection systems, and access controls. Only authorised personnel with a legitimate business need may access stored data.
• Password hashing: Account passwords are stored in hashed (one-way encrypted) form. jitacee staff cannot view your password in plain text, and we will never ask you to provide it via email or support chat.
• Regular security reviews: Our systems and processes are reviewed periodically for vulnerabilities. Where weaknesses are identified, they are addressed promptly as part of our ongoing security improvement programme.
• Access controls: Internal access to personal data is restricted on a need-to-know basis. All staff with access to player data are trained in data protection obligations and are bound by confidentiality agreements.

In the unlikely event of a data breach that poses a risk to your rights, jitacee will notify affected players and, where required by law, the relevant authorities, within a reasonable timeframe. We will provide clear guidance on the steps you should take to protect yourself in such a scenario.

Section 06

Data Retention

jitacee retains your personal data for only as long as is necessary to fulfil the purposes for which it was collected, including satisfying any legal, accounting, or reporting obligations.

Once the applicable retention period has elapsed, your personal data is securely deleted or anonymised so that it can no longer be associated with you as an individual. Anonymised and aggregated data (from which individuals cannot be identified) may be retained indefinitely for statistical analysis and platform improvement purposes.

If you request the closure of your jitacee account, we will begin the data minimisation process promptly. However, certain categories of data — particularly financial transaction records and KYC documents — must be retained for the statutory periods outlined in the table above, regardless of account closure.

Section 07

Your Privacy Rights

As a player on jitacee, you have a number of rights with respect to your personal data. These rights are listed below together with an explanation of how to exercise them. All requests should be submitted to support@jitacee.

• Right of access: You have the right to request a copy of the personal data we hold about you. We will respond to verified access requests within 30 days. In some cases, a small administrative fee may apply for excessive or repetitive requests.
• Right to rectification: If any personal data we hold about you is inaccurate or incomplete, you have the right to request that we correct or complete it. You may also update basic account information (such as your email address or mobile number) directly from your account settings.
• Right to erasure: In certain circumstances, you may request that we delete your personal data. Note that this right is subject to our legal obligation to retain certain categories of data (e.g., financial records and KYC documents) for the statutory periods described in the Data Retention section above.
• Right to restrict processing: You may request that we limit how we use your data in certain situations — for example, while a dispute about the accuracy of your data is being resolved.
• Right to object: Where we process your data on the basis of legitimate interests, you have the right to object to that processing. We will assess your objection and either cease processing or provide compelling legitimate grounds for continuing.
• Right to data portability: You may request that we provide the personal data you have given us in a structured, commonly used, machine-readable format so that you can transfer it to another service provider.
• Right to withdraw consent: Where we rely on your consent to process your data (for example, for marketing communications), you may withdraw that consent at any time without affecting the lawfulness of processing carried out before the withdrawal.

Section 08

Policy Updates & Contact

jitacee reserves the right to update or amend this Privacy Policy at any time. When we make material changes to this document, we will update the "Effective Date" at the top of this page. We may also notify registered players of significant changes via email or a notice displayed on the jitacee platform.

We encourage you to revisit this Privacy Policy periodically to stay informed about how we protect your data. Your continued use of jitacee following the publication of any updated Privacy Policy constitutes your acceptance of the revised terms.

If you have any questions, concerns, or complaints regarding this Privacy Policy or the way in which jitacee handles your personal data, please contact our support team using the details below:

• Email (plain text — not a link): support@jitacee
• Support Hours: 24 hours a day, 7 days a week, Bangladesh Standard Time (BST, UTC+6)
• Platform: jitacee — serving players across Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, Barisal, Rangpur, Mymensingh, and Cox's Bazar

We are committed to resolving all privacy-related concerns promptly and transparently. If you are not satisfied with the outcome of your complaint, you may seek independent advice or escalate your concern to an appropriate authority as permitted under applicable law.

This Privacy Policy applies solely to data collected and processed by jitacee. It does not cover data practices of third-party websites, payment providers, or game studios that you may interact with through links or integrations on the platform. We encourage you to read the privacy policies of those third parties independently.